What is call centre or B.P.O?

Call centre is also known as B.P.O (Business Process Outsourcing).
Some of the big company like IBM, DELL, Wipro, AMX( American Express) in U.S.A , U.K. , Australia they set up there offices in country like India, China, Nepal etc , to minimize there operation cost. So they setup there office in Asian country.
Because if they have office in U.S.A, U.K there operation cost will be high so minimize there cost they set up office in Asian country like India, China, Nepal.

There are 3 types of call centre

A)      Inbound
i) Customer Care  :-  These type of call centre will only help to find some phone number. They do not sell    or  promote any product.  e.g.  Like NTC & Mero Mobile Customer care centre.
B)      Out Bound
i)                    Tele – Marketing
ii)                  Sales  & Promotion
:- These type of call centre they sell & promote the product through telephone. They call to different business organization.
C)      Tele- Marketing
i)                    Web Base Solution
ii)                  Date –Entry
iii)                E – Mail  Forwarding
iv)                 Web Chatting
:- These type of call centre or B.P.O. they are non voice organization. They don’t call to different business organization. They help solve through e-mail forwarding, chatting. E.g In so website they have online Live helpline or solution, so that when customer want to know anything they simply go online and chat for help.

Quality And Attributies of CSR    (Customer Service Representative)

1)       Right tone of voice
2)       Polite, patient and courtesy
3)       Confidence
4)       Active Listening
5)       Good communication skill
6)       Thorough product knowledge
7)       Convencing power ( rappo building)
8)       Smart Approach
9)       Smile
10)   Empathy

1)       Right tone of voice:-
                  When we talk to customer we should have a right voice. Neither we talk too high nor too low. If we do that the customer will feel uncomfortable and may hang off the phone so when we talk to customer we should have a right voice peach.

2)       Polite, Patient & Courtesy:
While we are talking to customer we should be polite, patient and have courtesy and ask the right moment to call them back.

3)       Confidence:
While talking to customer we should have confidence and we should speak with confidence.

4)     Active Listening:
                                        Should have a good listening power.

5)       Good Communication Skill:
Should have a good communication skill while talking to customer.
                       
                       6)       Thorough  Product Knowledge:
Should have a good product knowledge. Should never say bad about other company product.
                                                       
7)       Convencing Power:
Should have a convencing power with polite conversation.

8)       Smart Approach:
Should be smart enough to approach to the customer to make him or her to pay the product which your are selling.
9)       Smile:
                  Should have a smiling voice to attract the customer while you are talking to the customer.

10)   Empathy:
Should able to give immediately information on a right time. Should never sound nervous and panic while giving the information. Should be confident while giving the information. Otherwise the customer will feel uncomfortable if you are giving the information with nervous.

Your Online Identity

Your web address (also called an URL or domain name) tells customers who you are and how to find you on the internet. It is the core of your internet identity—your online brand. And because no two parties can have the same web address, your online identity is unique.What’s in a Name?Quite a lot, actually. Not only does your domain name act as your address on the web, it also communicates the name of your business to every website visitor. And it can be used as part of your email address to reinforce your online identity.Keep these tips in mind before choosing your domain name:• Make it memorable. “Amazon.com” is more unique and less limiting than“booksonline.com.”• Describe your business. Avoid confusion by simply and logically describing your business, like “Flowers.com” for a flower shop. If you are setting up an online presence for an established business, make sure the name of your site matches the name ofyour business.• Keep it short. The best domain names are those that customers can easily remember and quickly type into their browsers. Complicated wording like “onlinecdstore.com” doesn’t work as well as a simple phrase: “cdnow.com.”

Your Online Identity

Your web address (also called an URL or domain name) tells customers who you are and how to find you on the internet. It is the core of your internet identity—your online brand. And because no two parties can have the same web address, your online identity is unique.What’s in a Name?Quite a lot, actually. Not only does your domain name act as your address on the web, it also communicates the name of your business to every website visitor. And it can be used as part of your email address to reinforce your online identity.Keep these tips in mind before choosing your domain name:• Make it memorable. “Amazon.com” is more unique and less limiting than“booksonline.com.”• Describe your business. Avoid confusion by simply and logically describing your business, like “Flowers.com” for a flower shop. If you are setting up an online presence for an established business, make sure the name of your site matches the name ofyour business.• Keep it short. The best domain names are those that customers can easily remember and quickly type into their browsers. Complicated wording like “onlinecdstore.com” doesn’t work as well as a simple phrase: “cdnow.com.”

How to Get and Manage Domain Names

Once you’ve chosen your domain name, conduct domain name and trademark searches. If your domain name is available, register it with a domain name company or registrar. Registering is easy and inexpensive.Many businesses register a number of variations, just in case they want to use them later—or to avoid the risk of competitors obtaining similar names. You also may want to register common misspellings so that customers who type your address incorrectly still find their way to your site. E-commerce businesses most often register a name with “.com” as the domain name extension (the letters after the dot, also called a top-level domain or TLD). But names with “.net” and “.org” (for “organization”) are also common. Other suffixes include “.tv” for rich content/multi-media websites, “.edu” for schools and universities, “.biz” for small businesses, and “.info” for resource websites.Laws governing intellectual property are another consideration. Generally, you should avoid choosing a domain or business name that is identical or significantly similar to a trademark of another party. Even if a domain name featuring another company appears available for your registration, using it commercially could amount to trademark infringement. For specific guidance, you may wish to consult with an intellectual property attorney.

Ecommerce website

Your business may be small—but the internet lets you think big. Whatever product or service you offer, the internet levels the playing field and lets you compete with bigger businesses, reaching customers around the world who can conveniently buy from your online storefront 24 hours a day.In order to take full advantage of the e-commerce opportunity, it’s important to consider all aspects of establishing an online business—and the objectives below are a fairly comprehensive list. Meet each of these and you can be sure you’re starting your business on a solid e-commerce foundation.E Establish your online identity. The right domain name can make the difference between a memorable online identity and getting lost in the crowd.B Build a user-friendly site. Creating a website is easier than ever—but following some basic guidelines will help make your site simple and fun for customers to navigate. And that means more sales for you.Select anISP to host your site. Even on the web, location is everything. Purchase and set up your own web server, or find a home for your site with a reputable internet service provider (ISP) or web host.Let customers know they can trust you. Customers will provide you with private information, like credit card or phone numbers, only if they’re sure your site is legitimate and the information they send is protected. Make sure your site is secure—and that your customers know it.Let the world know about your site. A memorable domain name, a great looking design, and top-notch products can make your site successful only if customers know about it. Promote your site to drive traffic to it.B Be prepared to measure your success. You’ll want to track who visits your store, where they come from, and which search engines and directories they use to find you. All this information helps you recognize where to focus your marketing efforts.M Make it easy for customers to pay you. Make sure you not only offer customers a variety of convenient payment methods, but that you can process them all reliably.This E-Commerce Guide outlines all the crucial objectives that can give your online business a competitive edge.

Table of Contents

Introduction: The Elements of E-Commerce ....................................................................................4Establish Your Online Identity ...............................................................................................................5What’s in a Name?How to Get and Manage Domain NamesHow to Buy an Existing Domain NameBuild a User-Friendly Site ............................................................................................................6Plan Your Site CarefullyChoose the Right Site-Building ToolsSelect an ISP to Host Your Site ..............................................................................................................8What to Look for in a Web Hosting CompanyLet Customers Know They Can Trust You .........................................................................................9Understand RisksAuthenticated SSL CertificatesWhat You Should Know About FraudMitigating the Risk of FraudYour Privacy and Security StatementLet the World Know About Your Site ..................................................................................................11Be Prepared to Measure Your Success .............................................................................................13Make It Easy for Customers to Pay You ............................................................................................13It’s Different OnlineThe Payment Processing NetworkHow Online Payment Processing WorksPayment Processing—AuthorizationPayment Processing—SettlementWhat to Look for In an Online Payment Processing Solution ...................................................16With PayPal, Choosing a Payment Solution Doesn’t Have to Be Complicated.....................16Which PayPal Solutions Is Right For You?........................................................................................18

About Company

Rockford International Education (P.) Ltd.
RIE is a Nepal Government Registered organization with Gov. Regd. No:51147/065/066 and PAN No:303530343, which is committed to provide a perfect Career Counseling and guidelines for different training programs such as vocational, entrepreneurship, personality and Leadership development to prepare the best for the future.
Information Technology has brought a revolution into the world. In this 21st era we cannot imagine a world without computers and Internet Education so we are focusing to promote this field excitingly.We have established itself as a unique opportunity to learning with earning program so that they can break all the barriers of both educational and financial freedom to change their life style. The Company Duly recognizes the fact that the future belongs to those who believe in the beauty of their dreams and the best way to make your dreams come true is to wake up. We duly endorse the fact that destiny is not a matter of chance, but a matter of choice. It is not a thing to be waited for, it is a thing to be achieved. Our focus is on creating brand value and bonding and continuing with understanding the needs.The Company is a fast growing company and is an ideal place to work for individuals with high ambition and dreams for growth. The company's core focus is to Create 100 Millionaires in the next 5 years wide and grow together opportunities across the country. Our training modules, friendly staff and tutors who are always eager to extend their services and support as guidance help individuals to develop themselve personally and professionally.
It gives me immense pleasure in welcoming you to Rockford International Education. I thank and appreciate your decision to join us as our independent business partner. I am sure your search for financial freedom ends here and you would realize your dreams come true and we will help you achieve your goals. We concentrate how the joined Associates could avail secure steady income and promising career. Our commitment to quality services and training to our associates is unmatched and unparallel with high speed internet access computer lab for learning and teaching. We never miss an opportunities to appreciate the dedication, efforts, hard work, and co-operation brought in by any member of our family. In ROCKFORD FAMILY we promise a great future, for those with vision and the commitment to make the dream come true. I wish all the very best to all of you,
with the famous saying: “For things to change, you have to change”.
:::::::::::::::::::::::::::The bottom is crowded;
see you soon at the top.